Returns & Refunds Policy

The Ultimate Ladies Boutique

We want you to love your purchases from The Ultimate Ladies Boutique. If something isn't quite right, we're here to help. 💕

1. Online clothing returns and cancellation rights

For most clothing and accessories purchased online, you have the legal right to cancel your order without giving a reason.

You have 14 days from the day after you receive your goods to tell us you wish to cancel. You then have a further 14 days from notifying us to send your items back.

To notify us, please email theultimateladiesboutique@gmail.com with your name, order number and a clear statement that you wish to cancel.

You may also use the cancellation form at the end of this policy.

2. Returning your items

Please return items to:

The Ultimate Ladies Boutique
93 Priors Grange
Pittington
Co Durham
DH6 1DF
United Kingdom

We recommend using a tracked postal service and retaining proof of posting.

You may examine or try on clothing as you would in a shop. Please handle items carefully and, where possible, return them with their original tags and packaging.

If an item has been handled beyond what is necessary to establish its nature, characteristics and fit, we may make a lawful deduction for any resulting loss in value.

Missing original packaging or tags does not automatically remove your statutory cancellation rights.

3. Return postage

For ordinary change-of-mind returns, including where you have ordered the wrong size or colour, you are responsible for the direct cost of returning the goods.

If an item is faulty, damaged, not as described or otherwise does not meet your statutory rights, please contact us before returning it. We will arrange or cover reasonable return costs where required by law.

4. Refunds

When you validly cancel an eligible online order, we will refund the price of the cancelled goods and the original standard delivery charge where applicable.

If you selected a more expensive delivery option, we are not required to refund the additional amount above our least expensive standard delivery service.

For a cancellation of goods, we will issue the refund within 14 days after receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier. Where goods have not been supplied, different statutory refund timing may apply.

Refunds will normally be made to your original payment method unless otherwise agreed.

For partial order returns, delivery refunds will be assessed according to the applicable legal requirements.

5. Sale and discounted items

Sale and discounted clothing purchased online generally carries the same statutory cancellation and consumer rights as full-price clothing.

We do not exclude sale items from statutory returns simply because they were discounted.

6. Hygiene-sensitive and personalised items

Certain items may be exempt from the ordinary change-of-mind cancellation right where the law permits. These can include:

• Goods supplied in sealed packaging that are unsuitable for return for health-protection or hygiene reasons once the seal has been broken.

• Goods genuinely made to your individual specifications or clearly personalised.

We will not automatically treat all underwear, swimwear or jewellery as non-returnable. Whether an exception applies depends on the specific product and circumstances.

These exceptions do not remove your statutory rights if goods are faulty or not as described.

7. Faulty, damaged or incorrect goods

If your order arrives damaged, faulty or incorrect, please contact us at theultimateladiesboutique@gmail.com with your order number and details of the problem. Photographs can help us resolve matters quickly but are not an absolute requirement for exercising statutory rights.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, you may be entitled to a refund, repair or replacement. This can include the short-term right to reject qualifying faulty goods within 30 days and further rights thereafter.

Nothing in this policy limits your statutory consumer rights.

8. Exchanges

If you would prefer another size or style, please email us. Exchanges depend on stock availability.

Your statutory rights remain unaffected if an exchange cannot be arranged.

9. Glitz & Glam and other dated event tickets

Tickets purchased for a leisure event taking place on a specified date are generally exempt from the usual 14-day change-of-mind cancellation right.

Unless otherwise stated in the ticket terms, tickets for our dated events are therefore normally non-refundable if you simply change your mind or can no longer attend.

If an event is cancelled, rescheduled or materially changed, your rights will depend on the circumstances and applicable law. Please contact us so we can explain the available options.

This section does not remove any legal right to a refund or other remedy.

10. Purchases made in person

Different cancellation rules may apply to purchases made in person at pop-up events or appointments. There is generally no automatic statutory right to return an in-person purchase solely because you have changed your mind.

Your statutory rights relating to faulty or misdescribed goods continue to apply.

11. Contact us

The Ultimate Ladies Boutique
Email: theultimateladiesboutique@gmail.com
Telephone: 07947 783471
Website: www.theultimateladiesboutique.co.uk

Model cancellation form

Complete and send this form only if you wish to cancel an eligible online purchase. You may also cancel using any other clear statement.

To: The Ultimate Ladies Boutique, 93 Priors Grange, Pittington, Co Durham, DH6 1DF
Email: theultimateladiesboutique@gmail.com

I hereby give notice that I cancel my contract for the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Date:

Signature (only if submitted on paper):

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